Software: Service Plans

Gold Support Plan

If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support* plan, which includes:

• 24/7 access to Web support
• 24/7 multilingual telephone support (including holidays)
• All software releases, maintenance, and upgrades

* For critical issues only

Silver Support Plan

Designed for midsize to large enterprise class customers who want to complement their in-house technical capabilities with responsive telephone support, the Silver Support plan includes:

• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time (excluding holidays)
• 24/7 access to online resources
• All software releases, maintenance, and upgrades

Contact your Quantum sales representative to sign up for a Quantum service plan (800) 677-6268 (US / CAN).