StorageCare Services leverage Quantum’s over 25 years of experience and expertise in backup, recovery and archive to provide customers with comprehensive service and support solutions.

A higher level of service for an enhanced customer experience

• StorageCare Guardianproactive support solution at no extra cost
• Online self-service provides expertise 24x7 and enables you to chat live for support , log a case through Web-based Online Service Request or access Quantum LearningWeb-based training courses.
• Expert account managers are assigned to global enterprise accounts, ensuring rapid, knowledgeable response
• Effective escalation processes are in place to efficiently manage complex issues

Product Warranties
Included with every new Quantum product is a limited warranty. Standard warranty terms and conditions vary depending on the Quantum product purchased. For more information on your product warranty, click here.

Product Registration
Registration provides Quantum with important information in the event of a warranted service problem. Customers can register by mailing the registration card or going on-line.

Warranty Extensions and Service Upgrades
Many customers choose to extend their initial product warranty or upgrade to a higher level of on-site response.

Quantum Support Options:

Gold Support Plan:

Quantum’s highest level of equipment service protection provides maximum peace of mind for companies running a 24x7x365 operation. We target on-site response within four hours, any day of the week.

Silver Support Plan:

Quantum’s mid-level service plan offers targeted on-site response from a trained StorageCare engineer within four hours during the same business day, five days a week, nine hours a day.

Bronze Support Plan:

For customers who cannot afford any backup failure or loss of access to critical data for more than one business day, Quantum provides on-site response, next business day, five days a week, nine hours a day.